I have touched on this subject before but events have now moved on a little and the battle lines are drawn. But first, a little personal history.
When I was a kid I used to play outdoors – most often in the forest that we lived beside. In warm weather and when school was out, my friends and I would disappear early in the morning and as long as I touched base at home from time to time it was likely to be sunset before I returned. We had a ‘play’ area that stretched for many miles and on those hot, lazy days, we would get cuts and bruises, eat the blackberries growing in the hedgerows and get dirty and covered in the detritus of the forest floor. The cuts miraculously healed themselves, the blackberries didn’t poison us and the dirt? Well, what was wrong with a bit of dirt. It washed off. Childhood was an experience, slowly pushing the boundaries of our independence and the odd medical emergency was a necessary part of learning to cope. We learned which adults to avoid, which ones we could rely on for help if needed and mourned a wasted day if the weather forced us inside.
As a young teenager I still remember buying my first pair of headphones. I bought them in a local hi-fi shop where the guy behind the counter not only had good product knowledge but was quite happy to impart it because he wanted you to go away happy with your purchase. And he wanted you to come back some day and buy something else. So I got advice. But more importantly I got to handle the goods and try them out for comfort and sound quality. That’s right, they went on my head and I put the earpieces over my ears. My actual ears. I guess many people before me had tried on some of those phones and guess what… I didn’t catch any diseases. My ears didn’t fall off two weeks later and the world as I knew it did not come to an end. This was a truly serious and risky business – my life was at stake. But I survived and, what’s more, ended up with a pair of headphones that were just what I wanted, fit perfectly and eventually gave me years of service.
Wind forward to today and I am in need of a new pair of headphones. You already know what this is about. There they are on a rack in John Lewis, all bubble packed in that stiff plastic you need to take an axe to and no – you can not try them on before you buy. You can not test for comfort, fit and, above all, you can not test the sound quality. So says the evil Health and Safety Executive. So – I naturally ask – what happens if I get them home, manage to prise them out of the packaging and when I get back from the local Accident and Emergency department find they don’t fit? Well – said the guy at John Lewis – you get your money back less 10%. I kid you not – that was what I was told. I bought them – those ones in the picture – whilst making a verbal declaration at the till that I expected a full refund if I had to return them. You know the rest. Got them home – there was much swearing and searching for industrial strength tools to penetrate the packaging which, in the end I managed to do with no blood being spilled and do they fit? Of course they don’t. For a £69 pair of phones from a respected manufacturer like Denon they are bloody useless. If I put them on and someone asks me a question to which I nod my head – they fall right off. When my wife tried them on, the ear cups dangled somewhere around her lobes missing the actual ear altogether. Did it say on the box that they were for people with really big ears and long heads? Did the guy in Lewis’s inform me they were no good to me because my head just wasn’t big enough? How many petty laws might he have broken of he had done?
So – as I said at the top – the battle lines are drawn and these have got to go back. Now forgive me for this but I am about to say something hypocritical. I have ranted enough in the past about petty regulations that strangle our every moment and dictate our every move but sometimes you just have to bite your tongue. What I want to know is who wins between the appalling Health and Safety and the office of Fair Trading who dictate that what I buy has to be fit for the purpose?
I guess I am about to find out.
I guess I spend too much time in America where the consumer is still king but I know if I couldn’t take ANY product back if it wasn’t exactly what I wanted (apart from the obvious things like underwear, swim trunks, half eaten toblerone etc), I’d not be buying from that store.
It’s one thing to be able to try something out before buying (although I’d still want a full refund if it wasn’t right after a reasonable time period at home had passed) but to be sold something in one of those awful sealed packages and then told you’d lose out by 10% if you brought it back – well they’re having a laugh.
And £69 ?? They’re ‘only’ £39.95 on their web site !!! Sounds like yet another reason to complain.
Silverback´s last blog ..I’m An Oxford Man Myself !
You’ve got me looking for the receipt now…They’re going back soon!
I’m gonna be honest about a some things here…
(1) Headphones are made for listening not nodding your head to someone who is talking to you.
(2) You don’t talk about actual sound quality anywhere in your post at all, which is the most important part of a pair of headphones IMO.
(3) Those headphones look cheap and made of plastic. Fuck Denon. Check out Grados. I only recommend them because I’ve tried them and I own the sr325i. But I’ve also tried rs-1, sr-80, and the super are hp2. i’ve also tried the ra-1 amp
(4) This is personal preference but the pic is of closed headphones, which I think suck. I prefer open headphones.
(4) You should be more worried about hearing damage than picking up bacteria or viruses. Invest in a very high quality pair of Grados and they will last prob the rest of your life.
(5) Most Grados are designed to be listened to in a 100% silent room, with the volume at the lowest level possible needed. Anytime you have to raise headphone volume to compensate for ANY outside noise they become very dangerous. I also don’t listen to headphones for more than 30 minutes str8 anymore.
Cheers and good luck finding a pair you like.