The young man in the local 3 shop said “it will just work”.
“Are you sure about that?” I asked. “That’s what T-Mobile said and that never worked”.
And neither did 3. Well – that’s not strictly true. It didn’t work in Washington DC and it didn’t work in Denver or anywhere else in Colorado. Didn’t work anywhere in Utah either. Or Arizona. Or Nevada.

But it DID work in Delaware.

So – when we arrived in Denver I emailed 3 customer support and said “The young man in the local 3 shop said it will just work. But it doesn’t. Although it DID work in Delaware. I can’t make or receive calls to the UK or to friends in the USA. But I CAN send and receive text messages. So what am I missing” How do I get this to work outside of Delaware?”

Next thing I am woken at around 3:30 in the morning by my phone announcing a text message. It’s from 3 customer support to tell me that they couldn’t get through to me and have left a message on the voice mail. Which, of course, I couldn’t call. Well – not without taking a flight back to Delaware which seemed a bit over the top.

And they did this three nights running! The stupid person at 3 didn’t think to themselves – “There’s no point in leaving voice mail because he CAN’T MAKE CALLS”. Not even “hey – this guy is in Denver which is 6 hours behind us so I wont text him at 9 in the morning in case he’s asleep”.

So – International Roaming. As long as you are in Delaware.

You watch the movies and the English guy get’s off the plane in New York and immediately makes a phone call home on his mobile. How does he do that? James Bond never has this problem. And I bet he’s never even been to Delaware. I use all the right codes. The +44 for the UK. 001 for the States. I connect to the local ‘partner’ network with no problem. Then nothing. Try and make a call and up it comes “Connection Error – Please go to Delaware and Try Again”.

If anyone comes visiting this sad and neglected corner of the web and knows how to make this work then please let me in on the secret. Unless, of course, the only place you ever visit in the USA is Delaware.

(When we got back home I accessed my voice mail to find three calls from 3 asking me to phone them to talk about why I couldn’t make calls. They weren’t laughing either).